Global Logistics Helpdesk
We recognize the importance of delivering clinical trial materials to the right patient On-Time and In-Full. Our Global Logistics Help Desk provides worldwide support for customers using the Clinical Trial Services facility network. This includes track and trace capabilities incorporating proactive intervention and resolution of all shipment delays, as well as 24/5 telephone and email support for anyone requiring assistance with a shipment.
The Help Desk global team can provide assistance with:
- Shipment tracking queries
- Damaged or incorrect shipments
- Customs clearance issues
- Late or lost shipments
- Temperature excursion reporting
Contact the Help Desk by emailing: GL.HD@thermofisher.com or by calling your country specific telephone number in the table below. Please have the study number and/or packing list available when you call.
COUNTRY
|
TOLL FREE #
|
DIRECT DIAL #
|
|---|
Argentina
|
08004442034
|
001(484)5382168
|
Australia
|
1800093882
|
001(484)5382168
|
Austria
|
0800006004
|
0044(0)1293817093
|
Belgium
|
080038943
|
0044(0)1293817093
|
Brazil
|
08007610864
|
001(484)5382168
|
Bulgaria
|
08001171122
|
0044(0)1293817093
|
Canada
|
0018772134301
|
001(484)5382168
|
Chile
|
12300207836
|
001(484)5382168
|
China (North)
|
108007122878
|
001(484)5382168
|
China (South)
|
108001202878
|
001(484)5382168
|
Colombia
|
018009157141
|
001(484)5382168
|
Czech Rep
|
800143639
|
0044(0)1293817093
|
Denmark
|
80886424
|
0044(0)1293817093
|
Estonia
|
800011270
|
0044(0)1293817093
|
EIRE
|
1800936713
|
0044(0)1293817093
|
France
|
0805110726
|
0044(0)1293817093
|
Finland
|
0800918163
|
0044(0)1293817093
|
Greece
|
00800128314
|
0044(0)1293817093
|
Germany
|
08005888984
|
0044(0)1293817093
|
Hungary
|
0680018786
|
0044(0)1293817093
|
Hong Kong
|
800905095
|
001(484)5382168
|
Israel
|
1809212715
|
0044(0)1293817093
|
India
|
0008000016146
|
0044(0)1293817093
|
Italy
|
800977602
|
0044(0)1293817093
|
Indonesia
|
0078030110198
|
001(484)5382168
|
Japan
|
006633812595
|
001(484)5382168
|
Korea
|
00798148007930
|
001(484)5382168
|
Latvia
|
80003236
|
0044(0)1293817093
|
Lithuania
|
880031056
|
0044(0)1293817093
|
Luxemburg
|
80027074
|
0044(0)1293817093
|
Malaysia
|
1800814738
|
001(484)5382168
|
Mexico
|
18666978705
|
001(484)5382168
|
Netherlands
|
08000203332
|
0044(0)1293817093
|
New Zealand
|
0800451707
|
001(484)5382168
|
Peru
|
080054781
|
001(484)5382168
|
Philippines
|
180011142247
|
001(484)5382168
|
Poland
|
008001213621
|
0044(0)1293817093
|
Portugal
|
800855218
|
0044(0)1293817093
|
Romania
|
0800895694
|
0044(0)1293817093
|
Russia
|
81080027664011
|
0044(0)1293817093
|
Singapore
|
8001205413
|
001(484)5382168
|
Slovakia
|
0800001677
|
0044(0)1293817093
|
South Korea
|
00798148007964
|
001(484)5382168
|
Spain
|
800600121
|
0044(0)1293817093
|
Sweden
|
0200883100
|
0044(0)1293817093
|
Switzerland
|
0800158156
|
0044(0)1293817093
|
Taiwan
|
00801136146
|
001(484)5382168
|
Thailand
|
001800120666795
|
001(484)5382168
|
Turkey
|
|
0044(0)1293817093
|
UK
|
08001422425
|
0044(0)1293817093
|
USA
|
18772603956
|
001(484)5382168
|
